The customer is a U.S. middleman, wholesale 3000 sets of candle bath salt set order, the order is 9 sets, respectively, 100 grams of candles 1 + 100 grams of exploding salt 8 into a box, candles into an aluminum canister, custom stickers, exploding salt single shrinkage, custom stickers. Each box put confetti, integrated shrinkage. After the guest received the goods, found a box of missing goods. After receiving the complaint, we immediately contacted the logistics company to check the situation to the express, and learned that indeed the pieces were lost in transit, but the freight forwarder was only willing to compensate USD150, a fee that simply could not be offset against the shipment, and the guest could not accept. Subsequently, after repeated negotiations with the forwarder, the forwarder agreed to help us send another box of goods to the customer for free, in addition to increasing the compensation to USD300, and finally the customer accepted this arrangement.
Our goal is to become the most satisfied product bath bombs supplier for all customers, to win customers' trust with high quality service and low cost products, and we believe we will do better with your support.
Reasons for choosing us.
High quality and low price: the products are made of imported materials to ensure safety from infringement. The bathing material includes toner and moisturizer, which is applied to the skin and absorbed by the skin. Cheap price, the most sincere price enables us to work together.
Technical expertise. Employees are not only experienced, but also have access to strong technical support from the company at all times to ensure safe completion of production.